Requesting a seasonal disconnect.
If you’re going away for an extended period of time and switching your home telephone service to “seasonal disconnect”, please contact your telephone provider for details on how this service will work. To allow your alarm system to maintain its ability to communicate with the monitoring station, you will need to confirm the phone number(s) their seasonal disconnect service will work with. Different telephone providers handle this service in different ways; some strictly restrict your phone to not allow incoming calls and/or will only allow outgoing calls to one toll‐free number. Therefore, you may be required to have a different phone number programmed into your alarm system to be compatible with this service which may require a service call from one of our technicians. Always test your system once the “seasonal disconnect” service has been activated to ensure that the system can still communicate with the monitoring station. Please note that in order to make changes to your account, we must verify that you are the account holder. Fill out the form below and a representative will be in touch to complete the process.